Frequently Asked Questions
What is an escape room?
An escape room is a fun themed experience in which you must work as a team to solve a series of puzzles and riddles that will put your logic and creativity to the test. Your team has 45 minutes to complete these interactive tasks. If you manage to complete them you become part of an elite group of Countdown escapees.
Is there an age limit?
We do not have an age limit because we offer a variety of themed rooms that provide something fun for all ages. If you or a member of your group can not stand for the full 45 minutes we can provide a chair to make the experience more comfortable. We do have a waiver that must be signed by someone 19 years or older. If you are under 19, someone over 19 needs to sign for you.
How much does it cost?
Pricing is $21 per person per play. If you have a group of 6, you get a group discount which means everyone pays $19 per person per play. New themes will be $22 per person. We take payment the day of your booking right before you go into the room.
How long do we get to escape?
Your team gets 45 minutes to try and complete all the tasks. There is a timer in the room so you can watch your race against the clock.
What happens when the time runs out?
After your 45 minutes of problem solving and team work is up, one of our Countdown team members will come into the room. They can tell you how to solve the puzzle that you were stuck on (which can make it easier to sleep at night). They can also estimate how far you got in the game (so you can compete against your friends and family that try that room as well).
How many people can go in a room at once?
You can have up to 6 people in a room at once. In some cases we can allow 7, please call the store to see if that is a possibility for your selected room.
Do you take walk-ins?/ Do we need to book in advance?
We do take walk-ins, however this means you are not guaranteed the room at the time you would like it. We always recommend that you book in advance. For Fridays and Saturdays booking 3 days in advance or a week in advance is a good idea.
Is it scary? Are there live actors?
We offer several non-scary themes and adventure themes which are not scary at all. Some of our rooms have scary themes and scary decor. These rooms are not meant to be like haunted houses, in the scary themed rooms the purpose of the game is still the puzzles, not to terrify you. You are racing against the clock to complete all the tasks with creepy decor around you.There are no live actors.
Are we actually locked in?
No, you are never locked in. The door that you enter through will always remain unlocked, and you can enter and exit the room through that door whenever you would like. The final door, which is your goal to escape from, is locked.
Do you have any Birthday deals?
Yes! If you book your group in for your actual birth date, and provide valid ID, with at least 4 or more people, you will be given free entry! Can't swing a booking on your birthdate? Bring that same ID and 4+ friends within a few days to receive 50% off. Contact a store for further information.
Do you offer events like birthday parties?
Yes, we offer event bookings for birthday parties, or corporate team building events. We recommend you call the location of your interest to find out what would be the best deal for your group. Some of our locations have party rooms that come free of charge with your corporate booking or birthday party, please call to find out more about this possibility.
Do you have a place to store our jackets and bags?
We provide lockers for you (free of charge) to put all of your personal belonging into so you can focus on playing the game( and winning).
Is there a waiver?
We have a waiver that must be filled out before you can participate. You can only sign the waiver if you are 19 years of age or older. If your group is under this age there are two options: 1) on the day of the booking someone 19yrs+ comes in to sign the waiver on behalf of the minors (they do not have to go in the room with them). 2) you can call us and we can email you the waiver to have your parents/guardians sign it for you prior to your booking.
Do you offer gift certificates?
Yes, we do offer gift certificates. These can be purchased at any of our locations, and redeemed at any of our locations. They never expire.
Will we have to play with strangers?
No, all bookings are automatically made private for your convenience!